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TERMS AND CONDITIONS
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How to order When you select any item, please click on the “Add to cart” button. To purchase more than one of any item, enter the number in the “Qty” box then click update to see a new total cost. You can continue shopping by selecting the “Continue Shopping” button, or you can complete your order by selecting the “proceed to checkout” button. Follow the checkout process. Once you have completed payment procedure an order number will be displayed, and a receipt will be emailed to the email address you provide. From time to time Baku offers promotion discounts. The discounts online will be shown in the form of a coupon number next to the item offered. If you select this item please enter the coupon number during the check out process and CLICK UPDATE to show the discounted value..
Once your order has been processed, you will receive a confirmation email to advise your order has been shipped
We accept VISA & Mastercard, After you have completed the online order procedure your credit card will be charged automatically the total amount of the order.
Postage & Delivery Within Australia We aim to process orders within 3 to 5 days on weekdays; no items are processed on weekends. Please note that we DO NOT deliver to Post Office boxes. As we use Courier companies that deliver during working hours and require a signature, we suggest you use a work address. ONLINE PHONE RATES:
After we have processed your order a confirmation email will be sent to you advising shipping details.
International Orders For International orders your postage fee will vary according to the country of delivery. We will advise you of the exact invoice amount after we have received a completed order form and completed payment formalities. Our parcels are dispatched via major freight companies such as DHL, FEDEX or UPS. We DO NOT deliver to Post Office Boxes. For orders outside of Australia please allow for up to 20 working days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your local area.
Refund & Exchange Policy If you are not entirely satisfied with the goods you have chosen, please ensure you return them to us unused within seven days. We will be more than happy to provide a refund or you can exchange them for alternative products. Please keep all the packaging materials and return the goods as they were sent to you.
BAKU will gladly refund your purchase if the product is faulty. BAKU will gladly exchange your purchase if you change your mind or because of a wrong size.
Return/Exchange of product for change of mind: Refunds & Exchanges are accepted for change of mind within 7days. To return your item online: Click here to download the Returns/Exchanges form and fill out the details, and return your item to: We advise you to send back your item via Registered Post:
Return of Faulty Product: You can return a faulty product to any of BAKU stores by taking in your product and receipt for a full refund, exchange for the same style, or exchange for another product. We will cover the cost of returns of faulty stock within our 3 months manufacturing warranty period. We will endeavour to replace you with a replacement or provide you with a refund. However, the original postage fee (if any) will be deducted from the refund amount • Due to health regulations, pierced earrings cannot be exchange or refund except when it’s faulty. • Pack the unsuitable items back in their original packaging. Items returned to us that arrive damaged or lost will not be credited. • The refund will be PROCESSED BACK to your credit card within 5-10 days after we received the returns.
Order Cancellations You can change and cancel your order while you are shopping online; simply remove it from “Shopping cart”. Once we have sent you an order confirmation you cannot cancel your order..
Security Policy We take the security of our customer’s details very seriously. We use proven technology and security measures to ensure the highest level of protection. **Any information that you send to us in encoded with Secure Sockets Layer (SSL) encryption technology. This encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours. You can tell your browser is in secure mode in the checkout by looking for the padlock icon in the bottom corner of your browser window.
Privacy Policy BAKU is committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal Information’ which has set clear standards and guidelines for the collection, access, storage and use of personal information which BAKU may obtain during the course of our business operations.
In order for BAKU to provide you with a high standard of service, we may ask personal details such as your name, address, telephone number or e-mail address.
The personal information that we collect is generally used to provide you with services. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell Personal Information to other third party organizations. We do use your information to help us understand our market, this is so we can improve our service to you, the customer; please note that we only use aggregate information, so individuals are never identifiable.
We use cookies as a tool to ensure that the correct data is being sent to your computer. We use cookies to enable us to identify you. You can reset your browser to refuse all cookies or to warn you before accepting cookies. No personal details are contained in the cookie, and they are not used to retrieve any personal information.
External links to other sites from BAKU website Those external websites are not subject to BAKU’s privacy standards, policies, and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
If you have any concerns or queries about your Personal Information held by us you should contact our Head Office on 61 2 9280 2390.
Please note that Baku International Pty Ltd (Baku) is the sole owner of baku.com.au.
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